OVERVIEW

This privacy policy outlines how and why we, as Data Controller, obtain, store and process personal data.

Contents:

• What data do we collect?
• How do we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies?
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

WHAT DATA DO WE COLLECT?

Personal identification information:

• Personal Details: First & Last Name, Date of Birth/Age
• Contact Details: Billing and Delivery Address, Email Address, Phone Number
• Account Details: Account Number, Username, Password, Local Store, Order History
• Contact Preferences (Email, SMS, Mail)
  

Non Identifiable Information:

• IP Address
• Approximate Location (Town, City & County)
• Browser Type
• Device Type (Mobile/Laptop/Desktop)
• Operating System
• Device Model (iPhone, Samsung, Google etc)
  

HOW DO WE COLLECT YOUR DATA?

We collect data and process data when you:

• Register online or place an order for any of our products or services
• Voluntarily complete a customer survey, provide feedback through contact forms or via email
• Engage with us through social media
• Use or view our website via your browser’s cookies
• Visit our website through a social media link or advertisement

We may also receive your data indirectly from such but not limited to the below:

• Facebook
• Instagram
• WhatsApp
• Tik Tok
• Klaviyo
• Phonovation
• Meta
• Google

HOW WILL WE USE YOUR DATA?

Process your order & manage your account.

Email you with special offers on other products and services we think you might like.

Email or text you with special offers, new releases, news or competitions that we deem relevant to your customer profile based on your past interactions.

If you agree, we will share your data with our partner companies so that they may offer you their products and services.

When we process your order, we may send your data to and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

HOW DO WE STORE YOUR DATA?

We securely store your data on Amazon Web Services Servers within the EU. These servers are protected by Amazons strategic security protocols which allow AWS to protect, detect, respond and remediate any threats to stored data.

We will keep your Personal Data (First Name, Last Name, Email, Password, Order History, Mobile Number, Postal Address, Eircode and Birthday) until you formally request its removal from our data servers. Please see the contact details at the end of this policy if you wish to request a data deletion request. Once you request your data be deleted, we will remove your data by clearing all instances of your information from our data servers and removing you from any third party mailing lists. This will be done in accordance with the timeframe outlined in the European Unions GDPR Regulations.

MARKETING

We would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies based on your customer profile. Below is a list of our partner companies which is subject to change without prior notice:

• Facebook
• Instagram
• Meta
• Klaviyo
• Phonovation
• Whatsapp
• Tik Tok
• Google
  

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your data to other members of the our group

If you no longer wish to be contacted for marketing purposes, please click unsubscribe at the bottom of the latest email you received from us. If you wish to unsubscribe from marketing, contact us.

WHAT ARE YOUR DATA PROTECTION RIGHTS?

We would like to make sure you are fully aware of all of your data protection rights. Every our user is entitled to the following:

• The right to access – You have the right to request Carry Out Off Licence for copies of your personal data. We may charge you a small fee for this service
• The right to rectification – You have the right to request that Carry Out Off Licence correct any information you believe is inaccurate. You also have the right to request Carry Out Off Licence to complete information you believe is incomplete.
• The right to erasure – You have the right to request that Carry Out Off Licence erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Carry Out Off Licence restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to request that Carry Out Off Licence transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: sales@whiskyalley.com

Alternatively, you can write to us by postal address: Whisky Alley 25 New Market Street, Ulverston, Cumbria, LA12 7LQ.